Withdrawal and returns

1. 14-day period

Consumers generally have 14 days to withdraw without giving a reason. For goods, the period starts when the consumer or a designated third party other than the carrier takes physical possession; for multiple goods delivered separately, from receipt of the last item.

The decision must be communicated before expiry by an unambiguous statement. The online function or model form may be used.

2. Online withdrawal function

For contracts concluded online, use “Withdraw from the contract here”. After submission the system displays a unique identifier and attempts to send an email confirmation as well.

3. Returning goods

Goods must be returned without undue delay and no later than 14 days after withdrawal is communicated, unless we collect them. Direct return cost is normally borne by the consumer unless we expressly agree otherwise.

The consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

4. Refund

We refund sums received, including standard delivery where applicable, without undue delay and no later than 14 days after being informed of withdrawal. Extra cost for a delivery method more expensive than standard need not be refunded. For goods, reimbursement may be withheld until the goods are received or evidence of return is provided, whichever occurs first.

Refund is normally made using the original payment method unless another cost-free method is expressly agreed.

5. Exceptions

Among the exceptions in Emergency Ordinance 34/2014 that are relevant to SeishinDo are: gift items made to the consumer’s specifications or clearly personalised; music CDs or other audio recordings supplied sealed once unsealed; and digital books supplied without a tangible medium after performance begins with the consumer’s prior express consent and acknowledgement of the loss of the withdrawal right. The personalisation exception does not affect statutory remedies where the item is defective or does not match the agreed personalisation.

An exception is applied only when its statutory conditions and required prior information/consent are actually satisfied.

6. Model withdrawal wording

To: Seishin Do SRL, Str. Garoafei nr. 30, 520067 Sfântu Gheorghe, Covasna County, Romania; info@seishindo.ro.

“I hereby give notice that I withdraw from my contract for the sale of the following goods / provision of the following service: …; ordered on / received on: …; consumer name: …; address: …; date: …; signature (only if submitted on paper): ….”